Overview

POSITION SUMMARY:

As a Server Assistant, you would be responsible for setting and clearing dining tables and stocking service stations in the hotel continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

Responsibilities

DUTIES AND RESPONSIBILITIES:

• Set and prepare tables for dining, including, but not limited to, folding napkins, cleaning and placing tableware, serving water, etc.
• Ensure tableware is in good and working condition and report any defects for repair
• Stock, maintain and clean designated food station(s)
• Assist food server(s) with table service, including, but not limited to, serving beverages, breads, etc.
• Retrieve and transport dirty tableware to dishwashing area
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner 

ADDITIONAL RESPONSIBILITIES:

• Work in a cooperative and friendly manner with fellow employees, set a positive example
• Provide the highest level of guest service to the hotel’s clients
• Maintain professional attire and personal hygiene
• Maintain a clean, neat and orderly work area
• Read, understand and follow all policies, procedures and practices as stated in the Employee Handbook
• Implement the hotel’s safety and emergency policies and procedures (i.e. evacuation, first aid, etc.) to include removing all safety hazards, following company’s OSHA program, safe lifting techniques
• Promptly report substandard (unsafe) conditions to Supervisor
• Promptly report accidents, injuries, property damage or loss to Supervisor
• Inform management promptly of any work-related problems or guest complaints
• Promote the hotel through goodwill, courtesy and a positive attitude
• Attend all scheduled training classes and meetings
• Continue to learn and grow in your position
• Perform any reasonable request as assigned or directed by management
• Provide for a safe work environment by following all safety and security procedures and rules
• Assist person(s) with a disability
• Comply with all applicable federal, state and local laws ordinances as they apply to the hotel, guest and employees
• Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel

Qualifications

EDUCATION AND EXPERIENCE REQUIREMENTS:

• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• Applicant must be flexible to work varied hours including nights, weekends and holidays